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Client Feedback

Your Personnel Pit Crew would like to hear from our drivers.

  • How can we improve?
  • Are the communication lines open?
  • Were you comfortable in our facility?
  • Was the coffee hot and fresh with the washroom clean?

This check list is just as paramount to our triple check protocol before your vehicle leaves our pit area. It is so very important to us to understand what our customer's perception is. The comments and feedback you provide below is highly regarded and appreciated. Either positive or constructive each and every submission is review by the owner of our family owned and operated lube centers. With this information, corrective action can be applied or recognition will be honored.

We thank you in advance,

...Your Personal Pit Crew 

Please Note: Upon submission of this feedback form you have the option to be automatically entered into our contest. (If you do choose to be entered in to our contest, please be sure to leave a valid e-mail address and contact number.)

Pennzoil

1) Which location did you visit:
Barrie Brampton Cambridge Newmarket

2) Were you greeted promtly upon your arrival at our location?
Yes No Satisfactory

3) Were all oil packages explained and offered to you?
Yes No Satisfactory

4) Was this location's atmosphere i.e.: restrooms and waiting rooms neat, clean and comfortable?
Yes No Satisfactory

5) Was a thorough inspection conducted of tires, lights, and wiper blades?
Yes No Satisfactory

6) Was recommended service(s) explained and noted professionally?
Yes No Satisfactory

7) Was the staff knowledgeable and informative when questions arose from you?
Yes No Satisfactory Not Applicable

8) Was your reminder sticker placed in your windshield?
Yes No

9) If your vehicle is equipped with an oil change reminder system, was this system reset for you?
Yes No Satisfactory Not Applicable

10) Do you feel you received value in your service today?
Yes No

11) Was all staff acting in a professional manner during your visit?
Yes No Satisfactory

12) Why did you choose this location?
Convenience Quality of Service

13) On this scale how do you rate our communication and your overall experience?
1 - Poor 2 3 4 5 - Excellent

14) How might we improve?

Yes, I would like to be automatically entered into the current contest.

Yes, I would like to be contacted regarding today's service

Pennzoil

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